A comprehensive view of Customer Services / Customer Satisfaction. This page highlights a small sample of our full coverage.
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Recent Articles

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Newegg incorporates ChatGPT into its PC Builder shopping tool, allowing customers to receive system building advice via AI chat; service will also be used to improve text content, customer service, customer subject email lines, search engine optimization

GM selects Adobe Experience Cloud to deliver real-time customer engagement, one-to-one personalized interactions to millions of EV customers; interactions to educate customers on EV benefits, guide them through buying and post-purchase journey

Revolution Trucking reports doubling number of shipments year-over-year, with a 99.4% customer retention rate; company works with big box retailers to deliver goods such as shelf-stable foods, perishables and paper products, as well as reverse logistics

Subaru ranks #1 for customer satisfaction with dealer service in J.D. Power 2023 US. Customer Service Index; survey based on responses from 64,248 verified registered owners and lessees of 2020-2022 model-year vehicles

J.D. Power 2023 US Customer Service Index shows satisfaction with service experience down by two points; BEV owner satisfacton is 42 points lower than owners of internal combustion engine vehicles, caused in part by high number of recalls for EVs

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