October 19, 2023
(press release)
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AI is embedded across our business, from how we personalize and improve experiences for our customers, members and associates to how we get inventory through our supply chain and more. As the pace of innovation increases and more sophisticated AI models are integrated into our business, it’s important those we serve feel confident and comfortable with the ways we use technology. We are a people-led, tech-powered company and we hold four core values: we act with integrity, respect the individual, serve our customers and members and strive for excellence. Along with our purpose of saving people money and helping them live better, these values continue to be our cornerstones as we change many other aspects of our company. Our digital trust commitments are based on these values and are an important foundation as we look to broaden our AI principles to include what we’re announcing and agreeing to today: the Walmart Responsible AI pledge. The Walmart Responsible AI Pledge is centered around six commitments that highlight how customers, members and associates can expect us to use AI responsibly, and throughout all phases of AI technology: It comes down to this: While technology and shopping habits evolve, our purpose and values stay the same. The Walmart Responsible AI Pledge is about more than just AI. It is a moment in time for us to speak directly to our customers, members and associates; be transparent and address the concerns they may have with the rapid pace of technological innovation; and reinforce our commitment to using technology in ways that are safe and beneficial to them. And by leading in this space, we hope to pave the way for adoption of ethical AI in retail.
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