Ricoh announces integration of RICOH Supervisor, RICOH ProcessDirector which allow clients to use data analytics to identify trends, detect production bottlenecks, reduce print consumables, gain actionable insights into production volume

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September 8, 2022 (press release) –

Combining automated workflow management with customisable data visualisation turns operational information into actionable business intelligence. 

Ricoh today announced the integration of RICOH Supervisor and RICOH ProcessDirector to empower users to take their data analytics to new heights. This integration provides advanced visibility down to the document level, including insight into production volume as well as printer and inserter operator activities via customisable dashboards. Clients can identify trends, detect production bottlenecks, reduce print consumables, and gain actionable insights to help their operation produce consistent output accurately and efficiently.

RICOH ProcessDirector is the leading, vendor-neutral, workflow automation solution designed to capture, transform, and manage data and processes. It helps streamline operations, optimise productivity, increase profitability, and achieve 100% output integrity. RICOH ProcessDirector is a scalable workflow and communication solution available with both subscription and perpetual pricing options. It is depended upon by global print and mail providers, financial and insurance organisations, manufacturers, retailers, and government agencies.

Vendor-agnostic for both production printers and software, RICOH Supervisor provides operational data visualisation to help print organisations assess equipment utilisation and performance, eliminate manual data collection, and understand throughput to plan for peak capacity and business growth. Offered exclusively through a Software as-a-Service (SaaS) model, RICOH Supervisor levers Internet of Things (IoT) technologies to equip users with the organisation-wide data visibility needed to drive strategic decisions and investments, eliminating the need for large, upfront IT investments and long-term contracts.

Connecting RICOH ProcessDirector and RICOH Supervisor empowers clients to use historical data to generate trend reports for capacity planning, production optimisation, and operator productivity.  In addition, users can identify opportunities, detect preventative actions, offer increased visibility to piece-level, and delivery metrics to better understand costs. 

An early adopter of this integration was an American full-service direct mail organisation that offers print production, data management, and creative services. Its spokesperson comments: "Ricoh continues to differentiate itself and has yet again proven to be an outstanding partner.  The combination of RICOH ProcessDirector and RICOH Supervisor is exactly what we needed to manage our business more successfully because it provides a dashboard with more job processing data then our printers could.”  

Eef de Ridder, Vice President, Ricoh Graphic Communications, Ricoh Europe, comments: “To compete in today's evolving production print marketplace, users need constant access to critical operational data and actionable reporting to improve operations; it’s not a nice to have, it’s a critical success factor. Harnessing the power of RICOH Supervisor to apply business intelligence to data collected by RICOH ProcessDirector equips clients with the historical and up-to-the-minute operational data they need to make informed, data-driven investment decisions that move their business forward.”

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|About Ricoh|

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

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Dan Rivard
Dan Rivard
- VP Market Development -

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