September 13, 2022
(press release)
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Ocado Retail Limited today announces the appointment of Hannah Gibson to the role of CEO. Hannah will take up her position on 20th September. Having spent more than 10 years at Ocado Group, Hannah brings extensive experience from a range of senior customer, commercial and technology roles. She is currently Chief Product Officer for Ocado Technology where she sets the strategy and drives forward the Ocado Smart Platform for Ocado Group’s partners, including Ocado Retail. Prior to the launch of Ocado Retail as a joint venture with M&S in 2019, Hannah was Head of Ocado Zoom, the leading service delivering groceries in up to 60 minutes. Hannah took Ocado Zoom from concept to launch in two years and the service is now successfully expanding across the UK. Before this, she was Head of Product & Merchandising on the Ocado Retail leadership team. Tim Steiner, Chairman of Ocado Retail, said: “Ocado Retail has big ambitions and, with its foundations now firmly in place, is well-prepared for faster growth in the years to come. I am confident that Hannah is the right leader to deliver on these ambitions, whilst also being able to navigate the nearer-term challenges associated with the macroeconomic environment. At Ocado Group, we have consistently benefited from her outstanding leadership and laser focus on the customer proposition, and I have no doubt that this will continue.” Hannah Gibson, said: “I am thrilled to be returning to Ocado Retail at this stage in its growth journey and privileged to serve our customers. I look forward to working more closely with the teams across Ocado Retail, Ocado Group and M&S to meet the market challenges of today and to further strengthen our leading online grocery proposition. Together, we will continue to focus on delivering the best service, range and value to our growing customer base, and seize the incredible opportunities ahead.” Stuart Machin, CEO Marks & Spencer said: “Hannah combines a clear passion for product and customer, with an exceptional working knowledge of Ocado’s proprietary technology. This experience makes her the ideal candidate to unlock the huge potential that remains in our joint venture and lead our partnership into the next phase of growth.” Enquiries Tulchan Communications +44 (0)20 7353 4200 Martin Robinson William Palfreyman About Ocado Retail Online supermarket Ocado.com was established in 2000 and is one of Britain's leading online retailers, now a 50:50 joint venture between Ocado Group and Marks & Spencer Group plc. Covering geographies comprising over 74% of UK households, every shopping bag is carefully packed in one of seven distribution centres using market leading software and technology. Shopping is then delivered direct to customers using a network of regional spokes in brightly-coloured vans. With award-winning mobile apps, Ocado Retail delivers over 50,000 products, including big-name brands, a range of M&S and Ocado own brand products and a growing non-food selection. Thoughtful service features such as colour-coded bags, digital receipts provided in date order, reminder texts with your driver's name, along with convenient hourly delivery slots complementing award-winning customer service on email, phone and social media.
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