Gartner positions Ricoh in its Magic Quadrant for Outsourced Digital Workplace Services Worldwide, 2023 report; Gartner evaluates providers on remote support to end users, end-user device support, use of self-healing analytics, AI-based automation

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LONDON , March 20, 2023 (press release) –

Ricoh is celebrating once more having been positioned by Gartner, Inc. in its Magic Quadrant for Outsourced Digital Workplace Services (ODWS) Worldwide, 2023* report. Ricoh is one of 17 companies positioned within this Magic Quadrant.

Gartner mentions “the main goal of ODWS is to provide integrated and ubiquitous digital workplace (DW) services to employees to increase their engagement, productivity and digital dexterity in support of the organization’s digital business strategy.” A digital workplace services strategy is a business strategy that leverages an engaging and intuitive work environment to boost workforce digital dexterity — the ambition and ability to apply technology to improve business capabilities. 

Gartner evaluated providers against evaluation criteria for Completeness of Vision and Ability to Execute in the ODWS space. This evaluation covered the following areas: 

  • Remote support to end users (formerly service desk)
  • End-user device support (formerly field services support), including support for desktops, laptops, mobile devices, ODWS IoTs, peripheral vending, smart lockers, support kiosks and augmented reality (AR)-based support
  • PC provisioning for both physical and virtual devices (PCaaS, DaaS and VDI)
  • UX-centric services and experience level agreements (XLAs) 
  • Use of self-healing analytics and AI-based automation 
  • Services to transform the experience of users and enhance business outcomes

Ricoh supports the hybrid workforces of its customers across the globe through a broad range of solutions. This includes business process management, cybersecurity, graphic communications, and cloud and infrastructure solutions and services, as well as digital experience and digital workspace enablement. 

Nicola Downing, CEO, Ricoh Europe, says: “Our continued evolution as a digital services company makes us the ideal partner for customers looking to access a huge range of digital services capabilities, of which ODWS is a key component for an efficient and effective digital workplace. Receiving Gartner recognition once again, in the form of our position in the Magic Quadrant, we believe is a testament to our ability to realise solutions for our customers that truly lead change at work. We look forward to building on this achievement as we continue to drive process automation and technological innovation that enables people to undertake more creative and fulfilling work.”

Click here to download your complimentary copy of the 2023 Gartner Magic Quadrant for Outsourced Digital Workplace Services Worldwide report.

*Gartner, Magic Quadrant for Outsourced Digital Workplace Services, by Daniel Barros, DD Mishra, Biswajit Maity and Karl Rosander, 13 March 2023.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant are a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

| About Ricoh |
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-year history, Ricoh is a leading provider of digital services, information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2022, Ricoh Group had worldwide sales of 1,758 billion yen (approx. 14.5 billion USD).

For further information, please visit www.ricoh-europe.com

© 2023 RICOH COMPANY, LTD. All rights reserved. All referenced product names are the trademarks of their respective companies.

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