A comprehensive view of Customer Services / Customer Satisfaction. This page highlights a small sample of our full coverage.
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Recent Articles

sample of recent headlines, press releases and get more..

Customers prefer in-store shopping for high-value items and hands-on experience; EY survey shows AI chatbots fall short, frustrating 50% of consumers
Published: July 26, 2024 by Retail Dive
Indonesian cold chain logistics service provider MGM Bosco Logistics deploys Blue Yonder's Warehouse Management solution for a more efficient supply chain; company can now leverage real-time in-, outbound execution processes to optimize customer service
Published: July 25, 2024 by Business Wire
HP Inc. expands services with new Excellence Center in Bulgaria; unveils sports analytics partnership with Real Madrid using OmniBook X AI PC
Published: July 25, 2024 by Industry Intelligence Inc.
Aegg Creative Packaging welcomes Richard Cook as new project manager; Cook’s recent efforts in the role include introducing the ‘stage and gate process,’ which mirrors the project management systems that are also used by major retailers
Published: July 24, 2024 by Aegg Ltd.
Geodis achieves 92% customer satisfaction and NPS of +36; company managed 12.5 million emails and 2.4 million phone calls in 2023
Published: July 24, 2024 by Industry Intelligence Inc.

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