A comprehensive view of Product Returns. This page highlights a small sample of our full coverage.
For real-time access, please log in to your Retail & Omnichannel Market Intelligence Service.

Recent Articles

sample of recent headlines, press releases and get more..

Insider Intelligence: US shoppers expected to return 26.5% of what they buy by dollar value in 2022, equivalent to US$279B worth of merchandise; practice is creating headaches for retailers and giving them more incentives to charge customers who make them

Report finds US consumers will send back US$279.03B worth of merchandise this year, equal to 26.5% of what they are expected to spend; by contrast, returned merchandise accounted for 19.8% of all e-commerce spending in 2019: Insider Intelligence

Study finds 52% of Americans plan to return holiday gifts purchased online, 47% will return at least three, 19% will return at least five, 6% will return over 10; 76% say they review return policies of e-commerce stores before sending gifts: Phelps United

DHL Express launches first digital service point in the United Arab Emirates to enable customers to send, receive and track shipments up to 15 kgs, including eCommerce returns; move marks breakthrough in retail automation in courier, express, parcel space

Overstock.com to launch pilot with UPS, allowing customers to have product returns picked up at their homes without reboxing the product; pilot aims to help both companies better understand customer preferences, evaluate end-to-end shopping experience

Ask us about our Retail & Omnichannel market view

Trending Chart

Interactive chart with headline count