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Recent Articles

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Expired security software disrupted digital communications for millions of consumers globally, which should be wakeup call for those pushing paperless policies; to protect consumers, companies must prioritize default access to paper bills/forms: Two Sides

Domtar says 'Know Your Social Security Act' filed in US House of Representatives, Senate would resume paper statements curtailed in 2010; majority of US consumers print out copies of such documents, find paper bills, statements better than electronic

Full 78% of US consumers believe they should have right to choose paper or electronic communications from service providers, 67% reject charges for choosing paper bill or statement; 64% concerned about hacking, 57% aware of firms' greenwashing: Two Sides

Two Sides says organizations use greenwashing to push bills, statements online, but study finds 76% UK, 74% EU consumers want right to choose digital, printed communications; 58% UK, 54% EU reject charges for choosing paper bill, statements

Two Sides: Pandemic may have increased use of online platforms, but move to online-only society would impact most vulnerable who rely on printed newspapers, bills; ultimately, consumers must have a choice how they would like to access news and information

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