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Recent Articles

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Werner Enterprises wins Supply & Demand Chain Executive's Top Supply Chain Projects Award for its Event Resolution System; ERS gathers data to provide workflows to improve driver safety and performance, associate productivity and customer service levels

Kelley Blue Book’s Service Advisor that helps car owners find local repair shops, fair prices now available across US; average revenue generated per repair up 11.7% from a year ago, sixth consecutive month index has risen

Researchers find comfortable seating in restaurants positively influences mental comfort and enhances customers' experience of hospitality; however, 'extra ambient sound' creates acoustic discomfort, cancels out hospitality effect

Study in Beijing and Shanghai finds nostalgia triggered by food, service staff at time-honored restaurants significantly evokes diners' memories, stimulates 'communitas' component of experiences, resulting in positive emotion, increased revisit intention

Study finds public receptive to robots taking orders, cleaning tables, delivering food and drinks, providing information about menu but least receptive to robots cooking food; objection may be overcome if robotic cooking is presented as 'fun to watch'

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