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Forrester: Consumer adoption of generative AI is lagging due to distrust and lack of understanding, as 31% US consumers have actually used it; however, US consumers are ahead of other nations in using genAI due to lack of federal regulations domestically
Published: May 08, 2024 by Customer Relationship Management Institute (CRMI)
Forrester expects 20% of companies to have 'DEI function with an endorsed strategy and personnel' in 2024, down from 27% in 2023; however, DEI-influenced recruiting expected to continue at leading firms because it's good for business
Published: May 06, 2024 by IT Pro Today
Forrester: Walmart closing its health clinics illustrates size alone isn't a recipe for success in providing health services; Walmart built out its clinics but didn't invest in driving adoption, causing it to fall behind other retailers like Amazon, CVS
Published: April 30, 2024 by Healthcare Dive
Commentary: India's e-commerce market expected to reach US$325B by 2030 due to affordable mobile data costs, smartphone adoption, rise of local language content; Forrester expects over 60% e-commerce demand to come from tier 2-4 towns and villages by 2026
Published: April 29, 2024 by KNN (Knowledge & News Network) (India)
Ricoh subsidiary Axon Ivy is recognized as a strong performer in Forrester Research's Forrester Wave Report 'Digital Process Automation Software, Q4 2023' for its process automation software
Published: January 23, 2024 by Ricoh Co.

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