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Executive Perspective: Panera's chief digital officer says avoiding 'technology for technology’s sake' carried company through pandemic; technology must be easy, frictionless, relevant from pre- to post-order, allow guests to 'self-direct' experience

Panera launches contactless dine-in service that allows customers to order via app, receive notification when food is ready without need for pagers or waiting at the counter; company says move will reduce lines, free up employees to provide other services

Panera Bread, Caribou Coffee and Einstein Bros. Bagels to merge under one entity called Panera Brands, which will encompass nearly 4,000 locations and 110,000 employees across 10 countries; Niren Chaudhary named CEO of Panera Brands

Nestle USA, Aramark, Panera Bread, Shake Shack among major food and beverage companies to form the US Working Group for Broiler Welfare, which aims to provide baseline welfare standards for meat chickens created in 2014 by Compassion in World Farming

Panera Bread announces that its at-home catering program is being opened up to all MyPanera loyalty program members; program previously only available through a catering representative after the program soft launched in January

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