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Recent Articles

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Commentary: Retailers can fight theft without hurting customer experience by having more workers on the floor, investing in AI-powered theft solutions that can track items and people; Home Depot highlighted for its approach to self-checkout queues

Shoppers identify key attributes for a successful shopping experience in survey: 71% say customer service, 69% say speedy checkout, 51% say engaging atmosphere: SPAR Group

Greif forms a Customer Portal Advisory Board and seeks enthusiastic customers to join; advisory board will discuss new features and provide feedback, get questions answered by a customer success manager, learn about upcoming enhancements and improvements

Embraer SA Expands U.S. Footprint with New Dallas MRO Facility, Boosting Workforce by 25% and Enhancing Customer Support

Walmart GoLocal director says online consumers are willing to pay for the 'instant gratification' that in-store life experiences bring; Walmart is among other retailers relying on strategies, such as customer experience differentiators, to keep profits up

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