October 22, 2024
(press release)
–
BENTONVILLE, Ark., Oct. 22, 2024 — Walmart is doing something new in a way only it can. Today the company announced that it’s once again meeting customers at the intersection of convenience and access by expanding delivery offerings – integrating prescription medications and general merchandise into one streamlined single order for delivery. Walmart's proximity to customers and nearly 4,600 store locations with pharmacies add up to make Pharmacy Delivery a choice that has more than just wide reach – but broad impact. The service provides a significant benefit to Walmart customers and members, particularly families, seniors and those managing chronic conditions who do not have time for multiple trips. For Walmart, reaching these people is no problem. Walmart’s extensive existing footprint across the U.S. enables delivery to more than 86% of households. This convenience is powered by Walmart’s robust infrastructure, allowing customers to manage their entire shopping experience – whether it’s a prescription, a gallon of milk or both – seamlessly through its app and website, fulfilled by the nearest store. Walmart will offer all medications through Pharmacy Delivery with some select exceptions1. In a recent survey, Walmart customers were asked how the company could better serve them. Over half (55%) expressed a desire to have their prescriptions delivered along with their groceries and other items they need in a single online order. This service was the most requested by Walmart customers who self-identified as time-sensitive, busy families2. At the core of the new offering is something unique to Walmart – a local, still-expanding group of best-in-class pharmacies. Walmart empowers its pharmacists to practice at the top of their clinical abilities, and with this latest offering, they’re able to do more for their communities, too. And when those communities have convenient access to care, they live better, healthier lives. “Our extensive footprint across the nation combined with our deep expertise in pharmacy uniquely positions us to make a profound impact in the communities we serve," said Kevin Host, senior vice president of Pharmacy at Walmart U.S. “We understand that health care is not a one-size-fits-all solution. It’s hyper-local. Each community has unique needs. This new offering allows us to continue serving customers while also giving more time back to our pharmacies for high-touch health services.” By integrating the pharmacy offering into delivery with the Walmart app, it’s easier than ever to get everything needed – all in one stop. Customers will be able to seamlessly add prescriptions along with other items from their local Walmart in a single order, available both in-app and online. They will be able to tailor the experience to fit their unique needs and lifestyles – choosing from a suite of delivery options powered by technology that will eventually include: “Helping customers solve missions is core to everything we do. By combining Pharmacy Delivery into a single order, we're strengthening our commitment to providing everything they need, whenever and wherever they need it,” said Tom Ward, executive vice president and chief eCommerce officer, Walmart U.S. “If you’re sick, we can deliver the necessary medicine along with everything else you need to feel better: cough drops, a heating pad, blanket and orange juice. Walmart’s size, resources and expertise set it apart from other retailers.” As is the case in every Walmart delivery, customer safety and security are top priorities. We have procedures to have prescription medications verified by licensed pharmacists according to doctor’s orders. Additional measures remain in place for HIPPA-compliant transport from store to door: Medications are securely packaged in tamper-evident packaging, and customers can track their orders in real-time through the Walmart app or website. Once delivered, customers will receive a photo confirmation via the Walmart app and their email. Walmart+ members will receive free delivery on Pharmacy Delivery. Non-Walmart+ members will pay the standard delivery charge of $9.95. Walmart’s pharmacies, led by over 15,000 community-based pharmacists – nearly half of whom have been with the company for over a decade – play a vital role across thousands of communities through administering immunizations, providing treatments for common ailments like flu and strep, and offering general wellness advice alongside other care offerings. As customers’ needs continue to evolve and change, so too will Walmart's omnichannel services. A flu test might result in a prescription for Tamiflu, while a sore throat could be soothed with tea and chicken noodle soup. Whether in-store or delivered right to a doorstep, Walmart is here to help customers live better. 1 Medication exceptions include controlled substances, those that need refrigeration, and Medicare Part B items. 2 Walmart CIS Internal – Customer Concept Testing FY22 Delivery Study; Nielsen. About Walmart Walmart Inc. (NYSE: WMT) is a people-led, tech-powered omnichannel retailer helping people save money and live better — anytime and anywhere — in stores, online, and through their mobile devices. Each week, approximately 255 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 19 countries. With fiscal year 2024 revenue of $648 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy, and employment opportunity. Additional information about Walmart can be found by visiting corporate.walmart.com, on Facebook at facebook.com/walmart, on X (formerly known as Twitter) at twitter.com/walmart, and on LinkedIn at linkedin.com/company/walmart.
The new offering is now live in six states: Arkansas, Missouri, New York, Nevada, South Carolina and Wisconsin. By the end of January 2025, Walmart's Pharmacy Delivery is expected to be available in 49 states, reaching tens of millions of customers. Pharmacy Delivery is available for both new prescriptions and medication refills.Why us? Delivery the Walmart way
Prescription delivery is #1 service requested by customers
From the store to your door: How it works
Safety in mind
Only Walmart can deliver this convenience for customers and members
* All content is copyrighted by Industry Intelligence, or the original respective author or source. You may not recirculate, redistrubte or publish the analysis and presentation included in the service without Industry Intelligence's prior written consent. Please review our terms of use.
