ABF Freight offering customers option of receiving text or phone call one hour in advance of expected shipment delivery
FORT SMITH, Arkansas
June 17, 2014
– ABF Freight is now offering customers the option of receiving a one-hour advance text or phone call notice of imminent shipment delivery.
"Providing an option to receive an automated text or phone call notice about one-hour-before delivery is another way ABF Freight has improved our customer's experience while further enhancing shipment visibility at a critical point in the supply chain," said Erica Brigance, ABF Freight office systems manager. "Following a simple one-time activation process, our innovative system will automatically generate the preferred notice when the customer's shipments are about one hour away from delivery."
ABF Freight is frequently recognized as an innovator in technological applications that yield competitive advantages for customers. InformationWeek, CIO, InfoWorld, and BtoB magazines have all cited ABF Freight's strategic use of information technology as exemplary, and this latest innovation is yet another example of how the company uses technology to create value for its customers.
"Customers today face increasingly tight schedules, and proactive notification of a pending delivery helps them better manage their time and resources," said Vice President of Administration and Treasurer, Barry Hunter. "ABF Freight strives to provide customers the tools they need to operate more efficiently and to more easily manage their businesses."
ABOUT ABF FREIGHT
ABF Freightsm operates the core less-than-truckload network for North American shippers of all sizes who value quality and an exceptional experience. Our customers know we'll find a way to deliver superior regional and long-haul LTL solutions, including best-in-class tradeshow, white glove, expedited and time-critical services. With easy access through a single point of contact to a broad array of logistics services at our sister companies, we meet all supply chain needs.
ArcBest Corporationsm (ARCB) solves complex logistics and transportation challenges. Our companies and brands – ABF Freightsm, ABF Logisticssm, Panther Premium Logisticssm, FleetNet America®, U-Pack® and ArcBest Technologies – apply the skill and the will with every shipment and supply chain solution, household move or vehicle repair. ArcBest finds a way. For more information, visit arcb.com, abf.com, pantherpremium.com, fleetnetamerica.com and upack.com. ArcBest CorporationSM. The Skill & The WillSM.
Media Contact: Russ Aikman
Title: Director of Marketing and Public Relations