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Recent Articles

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GM selects Adobe Experience Cloud to deliver real-time customer engagement, one-to-one personalized interactions to millions of EV customers; interactions to educate customers on EV benefits, guide them through buying and post-purchase journey

Revolution Trucking reports doubling number of shipments year-over-year, with a 99.4% customer retention rate; company works with big box retailers to deliver goods such as shelf-stable foods, perishables and paper products, as well as reverse logistics

Subaru ranks #1 for customer satisfaction with dealer service in J.D. Power 2023 US. Customer Service Index; survey based on responses from 64,248 verified registered owners and lessees of 2020-2022 model-year vehicles

J.D. Power 2023 US Customer Service Index shows satisfaction with service experience down by two points; BEV owner satisfacton is 42 points lower than owners of internal combustion engine vehicles, caused in part by high number of recalls for EVs

Target employees express concerns in interviews, on social media about additional work, potential complications arising from new drive-up returns service; guest service, drive-up workers are already 'overloaded,' some commenters fear for worker safety

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