March 15, 2024 (press release) –
At approximately midnight CDT on Friday, McDonald’s experienced a global technology system outage, which was quickly identified and corrected. Many markets are back online, and the rest are in the process of coming back online. We are closely working with those markets that are still experiencing issues. Notably, this issue was not directly caused by a cybersecurity event; rather, it was caused by a third-party provider during a configuration change.
Reliability and stability of our technology are a priority, and I know how frustrating it can be when there are outages. I understand that this impacts you, your restaurant teams and our customers. What happened today has been an exception to the norm, and we are working with absolute urgency to resolve it. Thank you for your patience, and we sincerely apologize for any inconvenience this has caused.
Brian Rice
EVP, Global Chief Information Officer
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