July 19, 2024 (press release) –
Clinton Township, MI –Tweddle Group, a top provider of product service and support information and technology, and Stellantis, one of the world’s leading automakers, will partner to create new feedback gathering and analytic components for the Stellantis Dealer Connect web portal.
Dealer Connect already supplies dealer technicians with the service diagrams and wiring information they need to complete repairs with maximum efficiency.
Under the new update, technicians will now be able to log the complaint, cause, and corrective action—the “three C’s”—of each completed repair session.
Dealer Connect will capture and store this data in a central repository, allowing Stellantis to identify repair patterns and more effectively optimize the quality of their products and the efficiency of repairs.
“We’re thrilled to be involved in this groundbreaking project with Stellantis,” said Tweddle Group President Todd Headlee. “This new system add-on will provide a running database of repair patterns and reliable solutions and facilitate repair authorizations for dealers—all of which creates a better experience for customers.”
Headlee said the project demonstrates Stellantis’ commitment to transformative solutions, and their confidence in Tweddle Group capabilities.
“Stellantis has entrusted us to build and integrate this new feedback and analytics system,” Headlee said. “We’re excited to see the positive impact it will have for their customers, and we look forward to achieving even greater things with them in the future.”
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