January 15, 2025
(press release)
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One Third of Companies Plan to Spend More than $25 Million On AI in 2025 Amid Widespread Optimism for Autonomous Agents
BOSTON—AI remains a top priority for business leaders worldwide in 2025, with a strong focus on reaping tangible results from their AI initiatives. This year, one in three companies globally is planning to allocate over $25 million to AI.
For the second year, Boston Consulting Group (BCG)’s AI Radar global survey has captured the mood of business executives when it comes to AI. The findings, released today, reveal both optimism and significant challenges in realizing AI’s full potential. In the latest edition of the AI Radar report, titled From Potential to Profit: Closing the AI Impact Gap, BCG surveyed 1,803 C-level executives across 19 markets and 12 industries.
“In my discussions with CEOs, it’s clear they are prioritizing AI to drive productivity,” said Christoph Schweizer, CEO of BCG. “Our latest survey uncovers a crucial challenge: while 75% of executives rank AI as a top three strategic priority, only a quarter report meaningful value from their AI initiatives. Leading AI adopters have cracked the code on how to achieve impact by focusing on a targeted set of AI initiatives, scaling them rapidly, transforming core processes, upskilling their teams, and systematically measuring operational and financial returns. Many companies have an immense opportunity to close the gap between their ambitions and reality.”
How Leading Companies Stay Ahead of The Pack
Leading companies allocate more than 80%Executive Perspectives AI Unlocked: Value Creation with AI (Including Generative AI) Real-Life Examples of Value and Impact December 2024 Introduction In this BCG Executive Perspective, We meet often with CEOs to discuss AI—a topic that is both captivating and rapidly we showcase the immense changing. After working with over 1,000 clients in the past year, we are sharing our most recent learnings in a new series designed to help CEOs navigate AI. With AI at an value from AI across a variety inflection point, the focus in 2025 continues to be turning AI’s potential into real profit. of topics, with real-life case examples This document provides a set of examples for CEOs to cut through the hype around AI and witness the immense potential of AI to deliver real value, and the key success factors to executing a successful AI transformation 1 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. Three strategic plays to maximize value from AI DEPLOY RESHAPE INVENT Enhance efficiency with GenAI tools Elevate business impact by Develop AI-native offerings that that streamline everyday business transforming workflows with elevate customer value proposition processes, reducing the need for AI, enabling multi-functional and unlock new business models and additional hires & daily operating reshaping and end-to-end revenue opportunities friction organizational transformation Examples Examples Examples • Meeting summary • Design and Engineering • Hyper-personalized customer • Code development • Marketing experience • Calendar management • Customer Service • AI-powered services/products • Invoice reconciliation • Technology • Data monetization across value chain • Insights and innovation platform AI leaders focus on reshaping functions 2 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. What leaders do differently | Key success factors Bold ambitions: 80% focus on reshape/invent plays, enabled by 2x investment in AI capabilities, and 2x people in AI Focus on both core and support: 62% of AI value potential comes from core business functions Investment in few high-priority opportunities: Few high-value opportunities with 2x ROI impact instead hundreds of use cases Read our latest Faster adoption of GenAI: AI leaders leverage both predictive AI and GenAI, and publication: rapidly adopt the latter Where's the Integration of AI in transformation: 45% of leaders embed AI in cost transformation efforts & focus more on revenue growth Value in AI? Embracing the 10-20-70: Leading companies see AI transformation as a people transformation vs. tech-only 3 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. Many functions have been reshaped end-to-end with AI Sales Customer Pricing and Revenue Marketing Manufacturing and Service Management Supply Chain R&D Field Forces Technology Functions Business Operations Many leading organizations are driving transformative impact across multiple functions 4 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Sales Technology solutions Logistics company CPG company provider Universal bank Telecoms provider Enhanced RFP process Reshaped customer Augmented call center Transformed bank's Uplifted customer with “RFP responder”, engagement and sales sales with AI, 7%+ wealth advisory and engagement and sales AI-supported generation with AI virtual assistant, revenue growth with sales with co-pilot and with AI-enabled chatbot, of proposals with 30% - 2x higher ROI vs. +60% productivity in pitch builder, leading to leading to 50% gain in efficiency traditional touchpoints outbound calls 5%–10% increase in +20% conversion rate for AUM and 3x portfolio ~1% annual revenue reviews uplift Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 5 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Customer service Telecoms and media Business process company Telecoms provider outsourcing provider Asset manager Universal bank Augmented customer Enhanced call center Transformed call center Reshaped customer Uplifted remote servicing with AI operations with AI, with customer support with support with a ~35% customer service with AI solutions for call agents, 25% reduction in After AI-powered solutions for reduction in call volume for chat support, resulting in 20% Call Work time, 15%–18% reduction in and ~20% reduction in reduced AHT by 18% reduction in Avg. impacting 20%–25% of AHT driving up to AHT, leading to OPEX Handling time (AHT) customer operations $200M savings reduction (~$500M) cost baseline Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 6 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Pricing and revenue management Heavy machinery Spirits and wine Convenience chain manufacturer Fashion retailer Pharmacy chain manufacturer Enhanced fuel pricing Deployed AI-powered AI solution for pricing Leveraged AI solutions to Augmented advertising optimization basis pricing engine for and promotion strategy transform pricing and and promotion unique local conditions aftermarket parts with leading to multi - promotions, resulting in effectiveness with +2%– to see estimated uplift of +2%–3% sales and +3%– hundred million $ over $1B+ in revenue 3% FY EBIT and +20–30 20%–30% of annual 4% profit impact transformation and gross profit increase pts Advertising and gross profit at full scale Promotion effectiveness Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 7 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Marketing Financial services Gas and renewable Alcoholic beverage Consumer health Pharma and healthcare company energy producer company company company Reshaping search, AI-supported SEO AI-assisted E2E campaign AI solution for insight AI-augmented reshaping creative development content generation creation, leading to and concept of content generation & and email marketing leading to 95% cost ~80% external agency development; localization resulting in campaigns for 30 - 40% reduction with 50x cost saving along with Productivity uplift on 50% time saved and productivity increase faster content creation ~40% - 60% uplift in resulting in 20% savings €70M–150M reduction and 10% - 20% reduction click-through rate in marketing costs in agency costs on cost per action Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 8 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Manufacturing and supply chain Electronics manufacturer Biotech company Chemicals producer MedTech company BioPharma company Successful AI pilot across 4 AI-embedded digital Cost transformation AI-assisted inventory AI-enabled digitized use cases in transferring supply chain which program across entire reduction by $100M and supply chain to deliver skills and experience in reshaped end-to-end value chain with AI: 8%– improved forecasting £400M value delivered highly automated factories, operations, leading to 12% reduction in cost accuracy by 15 p.p.; with operational reducing human ~$750M inventory with €420M value backorders reduced by excellence intervention by 70-80%; reduction, ~10% savings confirmed 60% estimated $1Bn in value at in transportation full scale in global roll out Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 9 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Field Forces Integrated energy Infrastructure developer Oil and gas company company HVAC solutions provider and investor Reshaped maintenance strategy Developed AI/data-enabled Deployed AI powered product AI assisted asset maintenance and planning optimization with inspection workflow for reshaping Maintenance, processes for front line workers; AI, achieving 40% reduction in optimization to achieve Repair and Overhaul (MRO) productivity uplifted by 5%– preventative maintenance, 10% 62% efficiency gain programs; witnessed 5%–10% 10%, 15%–20% decrease in job reduction in maintenance OPEX (50% faster on-ground increase in revenue via first durations; 10%–20% and 10% reliability response and 67% faster year sales improvement in rework rate improvement reporting) Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 10 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations R&D Pharmaceutical Biopharma and Pharma and healthcare Biopharma and Eye care company company medtech company company healthcare company 4 AI use cases prioritized AI-powered solutions 10%–15% faster clinical AI solutions to quicken Acceleration of drug to reshape marketing, enabled acceleration of trials with AI-based medical documents discovery through AI; software and knowledge clinical trials by ~25% identification of high- generation, leading to 25% cycle time search; Over $50M FTE and 5%–10% faster recruitment sites and cycle-time reduction, reduction and $25M cost productivity gain over 5 completion of site optimization of patient 3+months drug reduction, $50M–150M years activation recruitment advancement, €40M+ rev. uplift impact Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 11 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. AAllll rr iigghhttss rreesseerrvveedd.. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Technology functions Global insurer Oil and gas retailer Payments provider Universal bank Software development IT operations Data management Software development 25% productivity gain across 30%–40% productivity ~40-70% productivity gain 70% uplift in quality software software development life improvement for IT in processes like metadata and testing, 60% reduction in bugs cycle; 20%–30% improvement department through AI-based lineage management for roles with AI-enabled testing co-pilot in software quality legacy tech modernization in data management and governance Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 12 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. AAllll rr iigghhttss rreesseerrvveedd.. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Business operations Integrated energy Global automobile company Global insurer Universal bank manufacturer Procurement Underwriting Loan processing Procurement RFP assistant to save 5 hrs per Transforming underwriting with >50% FTE productivity gains with 50% faster tender drafting and draft; reduction of 1% of AI for 2x productivity AI transformation for mortgages offer comparison; €5M–10M FTE external spend with $80M– improvement and 10x reduction and consumer loans processing savings and €40M–80M savings 120M at full scale in wait time on external services Value delivery Value delivery Value delivery Select deep-dive ahead on pilots on initial scope at full scale 13 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. AAllll rr iigghhttss rreesseerrvveedd.. Leaders with large-scale end-to-end AI transformations Pharma and healthcare Technology and consulting Investment bank Consumer health company company firm of cost base >$1B program 20%–30% reduction ~2% EBIT gain >$2B program With AI-enabled With company-wide With E2E AI transformative To improve productivity in automation to achieve Enterprise AI program use cases across 3 pillars customer support, IT enterprise-wide step (commercial, R&D, and modernization, and HR change in efficiency, scale, manufacturing and supply transformation and resilience chain) 14 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. AAllll rr iigghhttss rreesseerrvveedd.. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations GenAI Co-pilot for Relationship Managers in a universal bank Content summarization to retrieve quick & accurate customer, product, and market insights Personalized product recommendations with AI- 5%-10% Increase in AUM driven conversational assistant Wealth Agent orchestrator calling upon relevant "virtual Relationship Reduction in assistants" to perform autonomous tasks (e.g, Planner manager 50% pitchbook & proposal "agent" to schedule meetings & events) generation time Key unlocks to scale • Op model Transformation: Shifting RMs from product pushers to bionic advisors with More portfolio incentives realigned with GenAI products & workflows 2-3x reviews • User-Centric Design: Embedding guided flows, smart nudges, and circuit breakers into by RMs GenAI products for behavior change and adoption • Robust Measurement: Establishing North Star metrics, monitoring leading/lagging indicators, and linking inputs to outcomes effectively 15 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations AI solution for call agents at a business process outsourcing provider AI solution features A Request status H Call metadata A B G M H I B Call intent I Customer data ~15% - Reduction in avg. C N D Supporting Pre-call 18% handling time C J J documents summary D QA & intent K Last bills K L Agents reported checklists information 90% improved AI-generated Previous calls E F E L notes and issues efficiency Root cause F Manual notes M analysis code 225K+ Calls supported G Account lookup N Post-call summary Key unlocks to scale $200M In cost savings • Building, scaling industry-grade GenAI solutions with clear proposition for end-clients • Link to broader transformation effort: radical triple-digit million cost out and fundamental re- design of op model, ways of working and culture • Strong working relationship and buy-in with ExCo and broader leadership team 16 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations AI-based pricing optimization for a convenience chain Pricing process and E2E pricing Enhanced operating model optimization tools capabilities • Develop best-practice • Improve transparency of • Enable client to have full fuel pricing process with recommendations and ownership of pricing capability to tailor reporting optimization algorithm strategies • Evolve price optimization 20%–30% • Re-define operating engine and elasticity model, model, embedding core factoring in competitor Estimated uplift in capabilities response Annual Gross Profit at full scale (fuel contributes >50% of gross profits) Key unlocks to scale • AI-first operating model to govern pricing, freeing capacity for strategic decisions • Establish in-house AI/data science capability to own and evolve system over time 17 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations AI for insights & concept development in marketing at consumer health co. Data retrieval • Connect automatically between diverse, previously disparate data & synthesis sources to develop real-time, actionable insights Faster insights to 3–5x innovation Concept generation & • Generate 10+ product & comms concepts at the touch of a button refinement • Provide qualitative feedback from focus groups in <1 min 15% FTE savings Synthetic testing & • Narrow down list of 20+ ideas to winning idea in <1 day final validation • Deliver quantitative panel results in mins instead of weeks Cost savings on 40% qualitative research Key unlocks to scale • AI program integrated into cost transformation effort: value tracking, governance… • Redesign of processes & op model alongside AI deployment: centralization of Higher Marketing activities, reorganization of teams… 30%–50% content ROI • Build of a Marketing-specific AI app factory, leveraging a low-code app-building platform 18 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Chemical producer leveraging AI across manufacturing and supply chain AI operator Negotiation AI Automated order Engineering AI Intelligence Supply chain Operations & Procurement entry Engineering & platform planner Site Service Customer Service Maintenance Supply Chain Supply Chain Chatbot for plant Automate Insource and Cost-effective GenAI assistant for MS co-pilot- maintenance & negotiation of reduce external modeling and enhanced enabled efficiency process control C-level supplier spend through plant digitalization efficiency— increase through order automation inventory & safety information stock reduction transparency Key unlocks to scale • Lead with value at board discussions and make it tangible with firm-specific examples • Select willing early adopter units to prove value to the wider organization • Substantiate the value ambitions in a short period with expert support 19 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Energy company leveraging AI for end-to-end asset integrity management Review and Planning and prioritization Execute inspections approve reports to prioritize repairs Historical report Automatic defect detection Semi-automated report review digitization and and digitization of reporting and approval AI/GenAI recommendation action with enhanced UI/UX features optimization Clerks are 160x more Enabled inspectors to be 62% efficiency gain to overall Impact efficient in large-scale 10x faster documenting inspection workflow; (50% data ingestion to plan and annotating defects faster on-ground, 67% faster inspections in-office reporting) Key unlocks to scale • Utilize GenAI to unlock insights from historical data for smarter inspections • Digitize workflows to cut processing time and seamlessly integrate with ERP tools 20 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Global pharmaceutical leveraging AI for R&D cycle-time reduction Hit ID Lead Optimization PCC Current Target ID and Docking and workflow Analog search, order, and testing Lead validation selecting • Screens ultra-large libraries up to • Automated lead optimization allows chemists to review 10x 100x faster more transformations in less time • Expands amount of chemical • Possible reduction in number of molecules ordered due to matter available to chemists broader initial coverage • Increases Hit PoS by 5% • Decreases cycle time by ~25%, increases Hit PoS by 5% AI based Target ID and Generative AI Algorithmic multi-property Lead workflow validation docking optimization Potential for ~1 year saved in drug discovery Key unlocks to scale • Show early proof of technology (MVP via impact in R&D) by bringing together deep scientific and GenAI expertise • Detailed process (re)design to achieving best-in-class cycle time at scale 21 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations Payments provider using GenAI to strengthen data governance Foundation build Context enrichment Insights generation • Consistent cataloguing of • Improved enterprise and • Data discovery and data data risk management utilization (insights for Impact Productivity gain • Detection and mitigation • Accelerated data quality business) in processes like of issues at root cause management 40-70% metadata and lineage management Initial focus Launched Two use cases completed and deployed in production % lead time reduction for critical data 1 Lineage annotation 2 Metadata labeling ~50% management • Accelerated data lineage capture by generating initial • AI generated "first draft" of activities suspected lineage and expanding code parsing metadata… • Speed up debugging/data quality issue resolution • …and was refined through leveraging diagnostics tool human feedback Accelerated 5-6 yrs. timeline to full data governance Key unlocks to scale • Alignment of the operating model alongside the deployment, streamlining processes and integration into adjacent capabilities 22 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. 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Sales Cust Service Pricing & RM Marketing Manufacturing Field Forces R&D Technology Business Operations European bank leveraging AI to transform credit processing Context Transformation initiatives • Unstructured information on GenAI automation: Development of DokAI to credit worthiness support the credit process Impact Faster time-to-yes, • Collateral checked and • Documents automatically categorized, 10x up to 90 % straight- processed manually structured, and scanned through processing • Complex processes leading to • Real-time fraud checks and long handling times, errors, communication with customers for costs, and low client missing documents satisfaction >50% FTE productivity gains • Escalation of tasks for manual review Key unlocks to scale Months payback <12 period • GenAI-powered Zero Ops: Focus on standard products, ease verification steps, zero-base all requirements • Client-focus: Aim for superior service efficiency and reduced errors • Enhanced productivity leveraging automatically generated outputs 23 CCooppyyrriigghhtt ©© 22002244 bbyy BBoossttoonn CCoonnssuulltt iinngg GGrroouupp.. AAllll rr iigghhttss rreesseerrvveedd.. Only 26% of companies have managed to scale value from AI Designing & Activating piloting Scaling More revenue growth Revenue 1.5x (3 yr avg) 25% 49% 26% Total shareholder return (TSR) 1.6x Higher 3 yr TSR AI leaders (26%) Global average Higher ROIC Returns 1.4x (3 yr avg) Innovation 1.9x More patents 0 25 50 75 100 Developing Developing Rolling out across org & driving Employee Better overall strategy, defining strategy, defining value pools, satisfaction 1.4x value pools, P&L value capture glassdoor indicator creating roadmap creating roadmap Source: BCG Build for the Future 2024 Global Study (merged with DAI), n=1000 24 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. NAMR BCG Experts | Dylan Vladimir David Amanda Matthew Bolden Lukic Martin Luther Kropp Key contacts Sesh Julie Beth Djon Steve for AI Iyer Bedard Viner Kleine Mills transformation Dan Japjit Justin Michael Silvio Martines Ghai McBride Demyttenaere Palumbo Dustin Andy Tauseef Burke Lin Charanya EMESA APAC Nicolas Marc Jeff Romain de Jessica Apotheker De Bellefonds Schuuring Walters Laubier Dan Andrej Marcus Julian Aparna Sack Levin Wittig King Kapoor Robert Tristan Mikaël Le Akira Nipun Xu Mallet Mouëllic Abe Kalra Chris Meier 25 Copyright © 2024 by Boston Consult ing Group. All r ights reserved. of their AI investments to reshaping core functions and inventing new offerings, while other companies focus 56% of their AI investments on smaller-scale, productivity-focused initiatives. Leaders also set clear goals and track top- and bottom-line impact. However, 60% of companies surveyed are failing to define and monitor any financial KPIs related to AI value creation.
Leading companies focus on depth over breadth, prioritizing an average of 3.5 use cases, compared with 6.1 use cases for other companies. These companies anticipate generating 2.1 times greater ROI on their AI initiatives than their peers.
Autonomous Agents: A Key Consideration in AI Transformation Worldwide
Agents are autonomous AI systems that achieve goals by using tools, analyzing data, and working across systems—with minimal human input. While still in the early days of deployment, 67% of executives are considering autonomous agents as part of their AI transformation, with optimism around agents consistent across geographies.
Only 7% of Executives Anticipate AI Automation Will Lead to an Overall Decrease in Headcount
Sixty-eight percent of executives anticipate maintaining their current workforce size, focusing on enhanced productivity and upskilling existing talent to meet AI demands. That contrasts with the fact that fewer than one-third of companies have upskilled even a quarter of their workforce—an improvement from last year, but still far from the level needed to help employees feel secure in adapting to a technology often perceived as a threat to jobs.
Meanwhile, 17% of executives expect AI to reshape the workforce by introducing new roles to replace redundant ones. Eight percent foresee AI driving an increase in headcount, while only 7% predict a reduction in workforce size due to AI automation.
“Successful leaders adopt the 10-20-70 framework to unlock AI’s business potential, allocating 70% of their efforts to transforming people, processes, and culture; 20% to data and technology; and just 10% to algorithms,” said Sylvain Duranton, global leader of BCG X. “However, two-thirds of companies face significant challenges in reimagining workflows, driving cultural change, recruiting talent, and upskilling their workforce. Ensuring the success of AI initiatives requires disciplined execution, a relentless focus on value creation, and a workforce ready to adapt and thrive in a rapidly evolving environment.”
Risks to Navigate
Executives identified data privacy and security (66%), lack of control or understanding of AI decisions (48%), and regulatory challenges and compliance (44%) as the top three AI risks to navigate. Cybersecurity is a critical concern, with 76% of executives acknowledging that their AI cybersecurity measurements require further improvements.
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