March 17, 2025 (press release) –
Dear Valued Customers,
We are writing to inform you that Mimaki USA Inc. has terminated dealership rights and discontinued business with DTF SuperStore, effective March 17, 2025. This action was not made in haste but was unfortunately necessary.
We understand that transitioning to a new dealer for consumables and service can be difficult, and we are working to ensure your migration is supported and seamless. We want to also assure you that this change will have no impact on the terms of the product warranty or, for products no longer under a manufacturer’s warranty, access to service. For warranty, ongoing service, and consumables please contact our Mimaki customer service at mailto:na.service@mimaki.com or visit https://www.mimakiusa.com/dtf-superstore-notice/
We appreciate your business and loyalty and thank you for your understanding.
Sincerely,
Naoya Kawagoshi
President
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