Metsä Board Online, part of Metsä Board’s 360 Services suite, is a vital channel for information exchange and communication between Metsä Board and its customers around the world. Customers can log in to review information on orders, stocks and delivery schedules as well as review invoices and log claims. Renewed in 2023, the portal is now even faster and more user friendly. Also useful sustainability content has been added to be easily accessible on the portal.
Get on board for 24/7 information and support
“Any time of day or night, customers anywhere in the world can log in to check on the status of their current orders and make new call-off orders. They can also download invoices, environmental product declarations and certification information,” explains Carla da Rocha Moniz, Business Process Expert at Metsä Board. In addition, Metsä Board Online provides customers with a direct feedback channel.
The portal features a customisable user interface and access rights that can be tailored by role, ensuring information security. Should a customer raise an issue or need to make a claim, they can use Metsä Board Online to send relevant documents and photographs, so nothing gets lost and the information always reaches the correct contact.”
Premium customer service from a premium paperboard supplier
‘Premium Supplier’ is one of Metsä Board’s strategic programmes, and Metsä Board Online forms part of this programme by providing state-of-the-art digital services for a premium customer experience. “There are multiple customers using the portal on a regular basis, and numbers are growing rapidly,” says da Rocha Moniz.
“We have recently conducted several customer interviews to gather insights that will help us further development the portal,” da Rocha Moniz continues. “There are a number of customers who use Metsä Board Online intensively; one customer even commented that the portal is one of the first things they open at the start of their working day. We have found that the ability to make call-offs is particularly appreciated by customers. It’s important for customers to be able to track the status of their order.”
To get started with Metsä Board Online, customers should contact their account manager or Metsä Board customer service representative. The portal can be found at www.boardonline.metsagroup.com
“As a business that likes to embrace the use of online technology, we have found Metsä Board Online to be very helpful and efficient. Information is easy to find, reports are simple to generate and backed by the support of the Metsä team. Metsä Board Online has proved to be a great addition to the service we receive.” Leading Packaging Converter, UK.