McDonald's announces plans to add another window to speed up drive-thru service; window to be featured in new and renovated restaurants starting next year

Nevin Barich

Nevin Barich

Nov 15, 2013 – Associated Press

NEW YORK , November 15, 2013 () – McDonald's adding another window to speed up drive-thru service

McDonald's has an idea for speeding up service at the drive-thru: add another window.

Under the current set up, customers place their orders, then drive up to a window where they pick up their food. The fast-food chain says it's testing a "Fast Forward Drive-Thru" that lets customers drive to a third stop if their orders aren't ready.

McDonald's spokeswoman Lisa McComb says the Fast Forward Drive-Thru will be featured in new and renovated restaurants starting next year.

The drive-thru is an important revenue generator for fast-food chains. McDonald's gets about 70 percent of its sales from the drive-thru, according Richard Adams, who now runs a consulting firm for franchisees.

McDonald's Corp., based in Oak Brook, Ill, has more than 14,000 locations in the U.S.

Copyright (2013) Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

© 2021 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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