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Product personalization transforms printing industry; McKinsey study finds 71% of consumers expect personalized interactions, 76% express frustration without them

October 2, 2024 (press release) –

The way product personalization is transforming the printing industry by making customer engagement stronger and supporting sales with personalized, unique products to consumers' tuning.

Ahmedabad, India—With personalization, the printing industry is looking into a new quest for product diversification in such a way that businesses can offer personalized products and serve to save billions of customers according to their certain orientation towards goods. Printing companies (especially those who are trying to get into selling more personalized products) can use this trend to help drive customer interaction and increase sales.

In today’s competitive marketplace, consumers increasingly seek products that reflect their personal style and identity. A recent study by McKinsey reveals that 71% of consumers expect companies to deliver personalized interactions, while 76% express frustration when this doesn’t happen. Printing businesses have the opportunity to take advantage of this by incorporating product personalization options into their printing services.

A diversified product suite including customizable apparel and branded merchandise is a quick way to meet the different wants of customers. Using the right technology, companies can offer design tools that are both easy to use and also capable of quickly guiding the user through a process with which they end with a unique product. It not only improves the shopping experience but it also creates a stronger bond between customers and brands.

"Implementing product personalization has revolutionized how we engage with our customers," said Sagar Panchal, CEO at SetuBridge Technolabs. "Our clients appreciate the opportunity to create unique products, and we've seen a noticeable increase in customer satisfaction and repeat purchases since we launched customization options for customers of our ecommerce store owners."

In addition, personal products usually increase average order values because customers tend to include additional premium options or products in their custom orders. Printing businesses can leverage holidays and other special events for seasonal opportunities to promote personalized products through targeted marketing campaigns.

To support the acceleration of print companies towards product personalization, SetuBridge provides a comprehensive end-to-end solution to integrate seamlessly with existing eCommerce platforms combined with simple design tools. These tools make it so that businesses can improve their customer engagement and drive additional revenue.

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